Ramada by Wyndham Mussoorie Mall Road

The location of the hotel is great but due to local restrictions, rules, and regulations, there is a major issue of transferring luggage from one vehicle to the other just to travel the last 100 meters to the hotel. Although the hotel is very prompt in giving the necessary support for the same The most amazing part of the hotel is the staff and the way they look after you. I would like to put on record an amazing customer experience thanks to the managers Sandeep and Manjot, Gokul the head of housekeeping, Paridhi and Noor at the front desk, and others at the front desk whose names I may have missed out The highlight of our stay was the positive support from the chef Vijay who went out of his way to create gluten-free options to cater to my daughter's dietary restrictions including a wonderful gluten-free cake for her birthday supported by surprise room decoration by Gokul and his team

Food: Was great, food manager at the breakfast was really responsive and responsible, ensured everything was on time. Location: Is good and very near to Mall Road. Vibe: Garden and overall feel of the place is really good. Rep Staff: Paridhi Parihar as the manager was great support, really welcoming and caring. Best point of contact at the reception. Staff: Everyone was helpful and service was quick as well. Shubham specifically was really helpful as well.

The staff is absolutely exceptional. While everyone was very helpful and courteous, a special shout-out to Palak who went above and beyond to help us in everything . They were very accommodating for all requests for our infant. We took interconnecting rooms which were nice,clean, comfortable and spacious. The hotel has a very decent play area and activities for children of all ages. The children aged 7/8 years took part in a glass painting activity which they were very happy with. The smaller ones had a nice time in the baby play area. The restaurant 'Glasshouse' is very nicely made. Complimentary high tea is served everyday in the evening (around 4) and there is live music every night (except 1 weekday). The peppy music made dinner a very lively experience. The breakfast buffet has a decent variety.

Location was excellent on mall road. Lovely garden Overlooking valley.

We arrived a day before Holi. They had set up a small fun fair. It was definitely a pleasure to witness the festival of Holi at the hotel. All the staff were very well mannered. Despite the hotel being fully booked, everything was handled expertly. We experienced no issues with the hotel amenities. The breakfast spread was slightly limited. The indian variety was plenty. International options were few. However, that does not take away from the fact that it was yummy, nonetheless. If you're given a ground floor room, the chances are your "view" options will be limited. There are only a few rooms facing the mountains, the rest are facing the parking. During booking this hotel, maybe calling them beforehand might help in solving this problem? The location is GREAT. Bang on Mall Road, you can go out for a stroll anytime. Most restaurants do hotel-deliveries. The halal restaurants are Mughal DIlli 6 and Chacha Ka restaurant (my preference). Overall the hotel is really good. There are a few issues here and there. However, none of it takes away from the fact that you'll have a very comfortable stay. I really recommend this hotel.